FAQ for Cleaning Service Providers
How registration, notifications, cancellations and payments work when you provide cleaning services through Cleanifiq.
FAQ
Providing services on Cleanifiq: your questions
- We will check your application. Once approved, you will be notified each time someone in your area is looking for cleaning services that you've chosen to provide.
- When scope expands on-site, providers can request supplementary payment through the quote system or contact support with itemized details. Alternatively, you may decline additional work and complete only the original agreed tasks.
- Cancellations over 24 hours before the job receive negative ratings. If you cancel the quote the day it should commence, it can result in us having to ban you from using the platform. Keep your Availability Calendar current.
- Private customers prepay with a two-day rectification window. Business customers will be issued an invoice on your behalf, with a limit of 30 days for paying it and a one week window for you to rectify any outstanding issues.
- When a private customer cancels a job, it is a legal requirement to fully refund any prepayment if it's within the cooling-off period (2 weeks). However, Cleanifiq may retain partial or full payment under its cancellation policy.
- Businesses can cancel cleaning jobs at any time. They will not be charged unless you started the job. Full cancellations are uncommon, typically involving schedule adjustments.
- No, unfortunately not. Once the quote is submitted, it gets sent to the customer immediately and can't be amended. It can only be cancelled.
- Unaccepted quote cancellations don't affect your rating or the customer's ability to accept.
Not registered yet? Become a provider on Cleanifiq. Another question? Contact the Cleanifiq team.