FAQ for Cleanifiq Customers
Everything you need to know about requesting quotes and booking trusted, vetted providers through Cleanifiq.
FAQ
Booking through Cleanifiq: your questions
- Placing a quote request is very simple. All you need to do is selecting the relevant service and areas that need to be cleaned by filling a free quote request.
- Yes! You can cancel a quote request at any time. Once a quote request is cancelled you will not receive any further quotes from providers.
- Yes you can. When you cancel an accepted quote, our platform will notify the provider about it and issue a full or partial refund depending when you cancelled.
- Your request can be amended at any point by yourself for 'Property Cleaning, Domestic Window Cleaning, Oven Cleaning and Carpet Shampoo / Steam cleaning' or by our customer service for the rest of the services.
- Yes you can. This can be done by contacting the provider directly or our customer service at 0141 488 0088 or contact@cleanifiq.com.
- If you are not happy with the job done by your provider, please take pictures of the areas that you don't like and contact us within 48 hours from the job completion date.
- All of our providers undergo thorough vetting, including verification of their IDs, proof of address, and right to work.
- First of all is the security we offer. Your funds are securely deposited on our platform until you confirmed you are happy with the job or 48 hours have passed.
Still have a question? Contact the Cleanifiq team. Offering cleaning services? Read the FAQ for service providers.