Cleanifiq Terms and Conditions

1.1 These Terms explain how you may use this Platform (the "Platform") which is available for download free of charge. They apply to the use of services provided by Cleanifiq Ltd, a company incorporated in Scotland under number SC684576 and having its registered office at 1119 Cathcart Road, Glasgow, G42 9BD ("we", "us" or "our") through the Platform.

1.2 Someone who uses the services available through the Platform (the "Services") is referred to as a "User", "you" or "your" and will be using the Services either as a Customer or as a Service Provider.

1.3 A Customer is a User who has registered with a Customer account on the Platform and/or our website at www.cleanifiq.com

1.4 A Service Provider is a User who has registered with a Service Provider account on the Platform to provide services including, but not limited to, cleaning services, handyman services, gas engineering, plumbing, electrical work, and other trade services as may be offered through the Platform from time to time.

1.5 You should read these Terms carefully before using the Platform.

1.6 By registering with the Platform as a Customer or a Service Provider or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them and you are deemed to accept and be bound by any further messages and information provided by us in relation to the Services.

1.7 If you do not agree with or accept any of these Terms, you should stop using the Platform immediately.

1.8 If you have any questions about the Platform, please contact us by:

• Email: contact@cleanifiq.com
• Telephone: +44 0141 488 0088

2.1 You agree that you are solely responsible for:

• 2.1.1 all costs and expenses you may incur in relation to your use of the Platform; and
• 2.1.2 keeping your password and other account details confidential.

2.2 The Platform is intended for use only by those who can access it from within the UK. If you choose to access the Platform from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

2.3 We seek to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us at contact@cleanifiq.com

2.4 We may prevent or suspend your access to the Platform if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3.1 The purpose of the Platform is to act as a means of allowing Customers to advertise their service requirements (the "Task" or "Tasks") to Service Providers, to provide a platform to allow Service Providers to view the Tasks and to provide Customers with a means of selecting a Service Provider and engaging with them to carry out the Task. Services available through the Platform include, but are not limited to, cleaning services, handyman services, gas engineering, plumbing, electrical work, and other trade services.

3.2 Our role is limited to facilitating the Service Provider and the Customer agreeing terms upon which the Service Provider is appointed to carry out the Task. Other than accepting payment of the Charge (as defined below) on behalf of the Service Provider which we shall deal with in accordance with Condition 6, we have no further role or responsibilities and in particular it is drawn to the attention of Users that:

• 3.2.1 while we shall use all reasonable endeavours to keep the Platform available at all times, access is subject to internet availability and we may also require to carry out maintenance or upgrades to the Platform;
• 3.2.2 the content of your Profile (as defined at Condition 4) and the content of any Task is uploaded entirely by the User who has sole responsibility for its content;
• 3.2.3 while we facilitate the process, we are not party to any contract between a Customer and a Service Provider and are not responsible in any way for any action, inaction, performance or non-performance by any Service Provider;
• 3.2.4 while we carry out identity checks and seek information about all Service Providers' insurance and qualifications (including Gas Safe registration for gas engineers and appropriate certifications for electricians), we do not guarantee the accuracy of information held in a Service Provider's profile or in any response to any Task you list. However, if we become aware that information contained within a Profile or Task created on your account is inaccurate or misleading we reserve the right to amend the Profile or Task and may suspend or cancel your registration with us.

4.1 Users are responsible for all information they post or upload to the Platform, for the content of their Profiles and for their own security in connection with our services, both online and offline.

4.2 When registering to use the Platform, Users will be required to complete a questionnaire (the "Questionnaire") giving details of (a) in the case of a Service Provider their experience, location, availability, relevant qualifications, prices, type of services offered (such as cleaning, handyman, gas engineering, plumbing, electrical work, or other trades), warranty period offered, and type of Task which would be of interest to them and (b) in the case of a Customer, their location and requirements. This information will be used to match the Service Provider with a Task.

4.3 All Users will then create a profile, either a Service Provider Profile ("Service Provider Profile") or a Customer Profile ("Customer Profile") (together the "Profiles"). A Service Provider Profile will include information which is made available to Customers, and a Customer Profile will include information which is made available to Service Providers. Certain information will only be made available to us to allow us to provide the Services ("Private Profile"). By uploading such information Users consent to our using it to provide services through the Platform and acknowledge and agree that the contents of their Profiles, but not their Private Profile, will be made available to other Users.

4.4 Users must exercise their own judgement regarding the accuracy of information provided on the Platform. We cannot guarantee that all of the content on the Platform is complete, accurate or up-to-date.

4.5 Users are responsible for all use made of their account. When registering to use the Platform, Users will be required to set up a password for their account. Users are responsible for all transactions or use made of their account through their password. You should contact us immediately if you believe unauthorised use has been made of your account.

4.6 If, in our opinion (which need not be reasonable), any User fails to comply with these terms and conditions or makes inappropriate use of the Platform, we may immediately suspend or terminate their account, Profile and/or access to the Platform.

5.1 When a Customer wishes to advertise a Task on the Platform, they will create an entry for the Task setting out its general description, location, and whether it is for a fixed price or hourly rate. We reserve the right to reject any Task if it does not meet the requirements for advertisement, including but not limited to, any aspect which makes the Task, in our opinion, unsuitable to list on the Platform.

5.2 A Match may be created as follows:

• Fixed Price Services: Once a Task for a fixed price is accepted for listing, it will be made available to Service Providers whose Profile meets the Task requirements who will then be able to provide a quote for the Task to the Customer. The quote must include all costs including any materials required. The Customer may then select a quote to confirm the booking for the Task (a "Match").
• Hourly Services: Once a Task for hourly services is accepted for listing, it will be made available to Service Providers whose Profile meets the Task requirements. Service Providers may then offer their availability for the Task. The Customer may select a Service Provider to confirm the booking for the Task based on the hourly rate.

5.3 The terms which a Customer and Service Provider may then agree as to the basis upon which the Service Provider will perform the Task is between the Customer and the Service Provider and such terms will be binding.

5.4 Our role is only to facilitate a Match. Once a Match occurs, Service Providers and Customers will communicate directly via the messaging system and carry out their own discussions and negotiations. Service Providers must satisfy themselves as to the scope and requirements of any Task. No warranty is given nor is to be implied regarding the Task or the Customer, or any information relating to them. We reserve the right to change any details or arrangements in respect of a Task, made at the request of the Service Providers and/or Customers.

5.5 Customers and Service Providers must use their own judgment about the scope and requirements of any Task detailed on the Platform. Customers are responsible for checking the credentials, expertise, location, qualifications, accuracy, and conditions of any Service Provider with whom they communicate.

5.6 Equipment and Cleaning Solutions for Fixed Price Tasks: For fixed price cleaning tasks, Service Providers must provide their own professional cleaning equipment, cleaning solutions, a 3-step ladder, and an extension pole. If a Service Provider finds that something does not match your description for a fixed price Task, they are obliged to notify you and raise an additional payment request through our system. This request should include a description of what needs to be done and the extra price according to the Service Provider's price list. Conversely, if the Service Provider finds that certain items selected by you do not exist or do not need to be serviced (for example, you selected a fridge but there is no fridge in the property), the Service Provider must notify you and should not charge for such items.

5.7 Equipment and Cleaning Solutions for Hourly Tasks: For hourly cleaning tasks, no equipment or cleaning solutions are provided by the Service Provider. These must be supplied by you.

5.8 Additional Payment Requests: Even if you indicate you do not want to pay extra and are satisfied with your original selection, the Service Provider must still raise an additional payment request and allow you to reject it. If you reject the additional payment request or if it expires (it expires in 1 hour), the Service Provider shall not be obligated to complete the additional work and shall only be required to complete the items originally selected by you to the required standard. For End of Tenancy, move-in or move-out cleaning Tasks, please also see Condition 9.10, which explains what your landlord or letting agency may be told about the scope of your booking where additional work was identified but not included.

5.9 Additional Hours for Hourly Services: For hourly service tasks, you must select the number of hours required. If more hours are needed, the Service Provider can raise an additional payment request for the extra hours, provided they are available to do those hours.

5.10 In-Person Visit Quotes: For services that are quoted rather than priced instantly, some Service Providers offer to visit the property and provide a quote in person.

• 5.10.1 Your first in-person visit for a Task is free of charge. One free visit is available per postcode in any 7-day period.
• 5.10.2 If you would like an additional Service Provider to visit after using your free visit, that Service Provider's visit fee (shown to you before you book the visit) applies, payable in advance. The visit fee is refunded in full if the Service Provider cancels the visit.
• 5.10.3 While an in-person visit is active on a Task, the Task can only be booked with a Service Provider who has visited the property.
• 5.10.4 A quote given following an in-person visit is valid for the period stated on the quote, up to a maximum of three months, and may be accepted at any time within that period.

6.1 No Registration Fee
We do not charge a fee for registering with the Platform. The total price for any booking will be displayed on the checkout page before you submit payment.

6.2 Deposit or Full Balance
When booking a Task, you have two payment options:

1. Pay a Deposit: 20% of the total job value or the minimum callout fee, whichever is greater (the "Deposit").
2. Pay the Full Balance: The entire cost of the Task upfront.

6.3 Paying the Remaining Balance (If Deposit Only is Paid)

• If you choose to pay only the Deposit, the remaining balance (the total price less the Deposit) must be paid no later than 7:30 am on the scheduled service date.
• Failure to pay the remaining balance by 7:30 am will result in the booking being deemed cancelled, the Service Provider will not attend the property, and your Deposit will be retained as a cancellation fee for holding the slot (see Clause 6.5).

6.4 Holding and Releasing Funds

• Payment release to the Service Provider starts from the day after the booking, once the Service Provider has completed the Finish Job process on the Platform, including, where applicable, recording the return of any keys (see Clause 6.7). It can then take up to 7 days for the money to reach their account.
• Should a dispute arise under Section 9 (Disputes), we may withhold any funds not yet released until the dispute is investigated and resolved.
• Your protection does not depend on us still holding the money. Every Task is covered by our customer satisfaction guarantee: if you report a problem under Section 9 with supporting evidence, we can recover money from the Service Provider even after it has been released, including by deduction from their future payments or a charge to their payment card, and return it to you.

6.5 Cancellations and Refunds
If you cancel your booking (or it is deemed cancelled because you did not pay the balance by 7:30 am), the following cancellation policies apply:

6.6 Service Provider Cancellations

• If a Service Provider cancels your confirmed booking, we will notify you immediately and offer you a choice: a replacement Service Provider, or a full refund.
• You will never be charged a cancellation fee for a Service Provider's cancellation.
• If you choose a replacement Service Provider, we will show you their price before you confirm. Where it is higher than the original booking, the difference is payable by you and you will always be asked to approve it first — you may instead choose a different Service Provider or take the refund. Where it is lower, the difference is returned to you as Cleanifiq credit or, if you prefer, refunded to your original payment method (see Condition 6.6.1).
• If you do not tell us which you would prefer, we will refund you in full automatically.
• If you re-book the same service through the Platform for the same date and the replacement booking includes a same-day or next-day surcharge, you will not pay that surcharge element: it is covered by us and recovered from the cancelling Service Provider.
• This cover applies only to replacement bookings made through the Platform. If you choose to book with anyone outside the Platform, that is entirely your own arrangement and we are not responsible for its cost, whatever it comes to.
• If we remove a Service Provider from your booking because of aggressive, abusive or intimidating behaviour, this is treated as a cancellation by that Service Provider: the same protections apply, and you are never required to accept that Service Provider back into the property, including for any return or re-clean visit.

6.7 Access to Property, Utilities and Keys
It is your responsibility to ensure the Service Provider is given access to the property and to water, electricity, and drainage to carry out the Task. If you fail to provide such access or essential utilities, you may be deemed to have cancelled the Task, and the relevant cancellation fee under Clause 6.5 will apply.

Where keys must be collected from another location and returned, you tell us at booking when you need them back: the same day (only choose this if an after-hours letterbox or key box is available for the Service Provider to use), the next working day, or no set deadline. The Service Provider must record the return of the keys on the Platform with photographic evidence, which is shared with you, and their payment is withheld until they do so or until you confirm receipt of the keys.

If keys are not returned as required, use the "keys not returned" option on your booking page and we will take it up with the Service Provider straight away. Their payment for that job stays withheld until the keys are recorded back or you confirm receipt. Please use this option accurately; reports are reviewed, and you can mark the matter resolved at any time once your keys are back.

6.8 Paying for Your Task
All work with a Service Provider introduced by Cleanifiq must be booked and paid for through the Platform. Please do not pay a Service Provider directly for any part of a Cleanifiq job, including work added on the day and work removed from the job. Anything arranged privately falls outside our guarantee, outside our insurance and outside our dispute resolution, and we cannot help you if something goes wrong with it. If you are ever asked to pay a Service Provider directly, please decline and tell us; you will never be disadvantaged for reporting it.

7.1 This section applies to Tasks where the Service Provider is required to purchase materials on behalf of you as part of the service. This typically applies to handyman, trade, and other specialist services and does NOT apply to standard cleaning services.

7.2 When a Service Provider bids for a Task that requires materials, they must clearly specify:

• 7.2.1 The total cost of materials required;
• 7.2.2 The labour/service cost (shown separately);
• 7.2.3 A breakdown of the materials, where possible.

7.3 Payment for materials:

• 7.3.1 You must pay the full materials cost to Cleanifiq upfront upon accepting the bid, before the Service Provider purchases any materials;
• 7.3.2 Cleanifiq will hold the materials payment securely until ownership transfer is confirmed;
• 7.3.3 The Service Provider will not purchase materials until your payment has been received.

7.4 Upon receiving confirmation that you have paid for materials, the Service Provider shall:

• 7.4.1 Purchase the materials as specified in their bid;
• 7.4.2 Obtain and retain receipts or invoices from suppliers for all materials purchased;
• 7.4.3 Deliver the materials to your property;
• 7.4.4 Upload to the Platform: (i) copies of all receipts/invoices for materials purchased; and (ii) photographic evidence of the materials present at your property.

7.5 Ownership Transfer:

• 7.5.1 Upon delivery of materials to your property and upload of the required documentation, you will receive a notification to confirm receipt of materials;
• 7.5.2 You must either confirm receipt or report an issue within 2 days of receiving the notification;
• 7.5.3 If you confirm receipt, the ownership of materials transfers from the Service Provider to you at that moment. This constitutes the legal sale of the materials;
• 7.5.4 If you do not respond within 2 days and do not report an issue, the ownership transfer shall be deemed to have occurred automatically;
• 7.5.5 Upon ownership transfer (whether confirmed or deemed), Cleanifiq will release the materials payment to the Service Provider.

7.6 Materials Disputes:

• 7.6.1 If you report that materials were not received or are defective within the 2-day period, the payment for materials will remain held pending resolution;
• 7.6.2 The Service Provider must provide evidence (receipts, photographs, delivery confirmation) to support that materials were purchased and delivered as specified;
• 7.6.3 Cleanifiq will review the evidence and determine the appropriate resolution, which may include partial or full refund, or requirement for the Service Provider to deliver replacement materials;
• 7.6.4 Cleanifiq's decision on materials disputes shall be final.

7.7 If You Change Your Mind:

• 7.7.1 If materials have been purchased by the Service Provider and delivered to your property, but you subsequently change your mind or cancel the Task, the Service Provider is entitled to charge a reasonable fee for their time and effort in returning materials to the supplier;
• 7.7.2 Any restocking fees charged by suppliers will be passed on to you;
• 7.7.3 If materials cannot be returned (e.g., custom orders, cut-to-size items), you remain liable for the full cost of those materials;
• 7.7.4 These charges will be deducted from any refund due to you.

7.8 Warranty for materials shall be subject to the manufacturer's warranty terms. The Service Provider is not liable for defects in materials beyond what is covered by manufacturer warranties, unless the Service Provider selected inappropriate or substandard materials for the Task.

8.1 This section applies to larger Tasks, typically handyman, trade, and other specialist services with a total value exceeding £1,500. Standard cleaning services are paid at booking (by Deposit or full balance, see Condition 6.2) and do not use staged payments.

8.2 For larger Tasks, the Service Provider may structure the Task into multiple phases with staged payments. When proposing staged payments, the Service Provider must clearly specify in their bid:

• 8.2.1 The total cost of materials (if any), to be paid upfront;
• 8.2.2 The number of phases and a description of the work to be completed in each phase;
• 8.2.3 The payment amount for each phase.

8.3 Payment handling for staged projects:

• 8.3.1 You must pay the materials cost (if any) plus the first phase payment upfront upon accepting the bid;
• 8.3.2 Subsequent phase payments are charged at the start of each phase, after you have confirmed the previous phase is complete;
• 8.3.3 All payments are held by Cleanifiq and released upon completion and your approval of each phase.

8.4 Phase completion and payment release:

• 8.4.1 Upon completing a phase, the Service Provider must notify Cleanifiq and upload photographic evidence of the completed work;
• 8.4.2 You will receive notification to confirm the phase is complete or report an issue;
• 8.4.3 If you confirm completion, the payment for that phase is released to the Service Provider;
• 8.4.4 If you do not respond within 2 days and do not report an issue, the phase shall be deemed approved and payment shall be automatically released;
• 8.4.5 If you report an issue, the dispute resolution process in Section 9 shall apply.

8.5 The Service Provider shall not commence work on a subsequent phase until:

• 8.5.1 The previous phase has been confirmed complete (or deemed complete); and
• 8.5.2 Payment for the next phase has been received by Cleanifiq.

9.1 If you are dissatisfied with the way in which a Task is performed you must advise us within 7 working days of the date of Task completion, or you will be deemed to accept it.

9.2 Where a dispute arises in relation to the performance of a Task, at first instance you will give the Service Provider an opportunity to rectify the Task by again completing the Task or work disputed. This does not apply where we have removed the Service Provider from your booking for aggressive or abusive behaviour: in that case we will assign an alternative Service Provider instead (see Condition 6.6).

9.3 In relation to your dissatisfaction or dispute, you must provide video or photographic evidence of the whole or part of the Task in issue. Should you not provide such evidence, we reserve the right to close your dispute within 7 days of your notification of such dispute under 9.1 above.

9.4 Service Providers may take photographs or video evidence of a Task if amendment is to be made to the details, prior to the Task being undertaken.

9.5 Photos may be taken "before" and "after" any Task is carried out. If there is a dispute we may refer to such evidence. A Service Provider will not use such photos for any other purpose.

9.6 You agree that our decision on whether it is appropriate to provide a discount or refund (in whole or in part) to you is entirely at our discretion and our decision will be final and binding on both the Customer and the Service Provider.

9.7 In relation to a Service Provider's review and rating, we reserve the right to investigate, challenge and if considered appropriate, deny any review given.

9.8 Dispute Resolution Process:

• 9.8.1 When you report a problem you may tell us which parts of the Task were not carried out, and whether each was not done at all, only partly done, or done poorly. The original Service Provider will have 48 working hours to put those items right to your satisfaction, at no extra cost to you — you are never charged for their return visit, and we will hold their payment until the matter is settled. They may send you photographs of the work they have done, and you decide whether it is resolved;
• 9.8.2 If the original Service Provider tells us they have put the matter right, you decide whether to accept that. If you accept, the report is closed. If you tell us it is still not right, the 48-hour period ends immediately and you move to the choices below;
• 9.8.3 If the original Service Provider refuses, is unable to put the problem right, or the 48 working hours pass, you may choose either of the following, or both:
  • 9.8.3.1 Have the outstanding work carried out. We will prepare a new, smaller job covering only the items you reported and show you the Service Providers available for it, with their prices and dates. This is a separate Task with its own price, which you will see in full before you confirm anything. It is not the original Task repeated, and you will never be charged for it without confirming the price first;
  • 9.8.3.2 Have the value of that work returned to you. We will calculate what the reported items were worth using the prices in your original quotation, reduced according to how much of each item was actually done. You choose whether that value comes back as Cleanifiq credit or to your original payment method. Where the Task has not yet been paid for, the amount is deducted from your invoice instead;
• 9.8.4 Where you choose both, the amount returned under 9.8.3.2 is calculated on your original Task and is separate from the price of the new Task under 9.8.3.1. The two are not set off against each other automatically, and neither depends on the other;
• 9.8.5 Any amount returned to you under 9.8.3.2 is subject to clause 9.6. We will confirm the amount with you before it is paid;
• 9.8.6 If a suitable alternative Service Provider cannot be arranged, Cleanifiq will consult with you to find a satisfactory resolution, which may include a partial or full refund.

9.9 End of Tenancy Cleaning — Inspection Standard

9.9.1 Where you book an End of Tenancy cleaning Task, the Service Provider's standard of cleaning must be sufficient to pass inspection by the landlord, letting agent, or inventory clerk (the "Inspection Standard"), regardless of whether you have already confirmed your satisfaction with the Task at the time of completion.

9.9.2 If an inspection carried out by the landlord, letting agent, or inventory clerk identifies areas requiring further cleaning, and this is reported to Cleanifiq within 7 working days of the date of the Task, the Service Provider shall be required to return to the property and rectify the identified issues at no additional cost to you. This obligation applies even where:

• (a) you have already confirmed satisfaction with the Task; and
• (b) the return visit requires the Service Provider to collect and return keys from a different location to the original Task.

9.9.3 To make a claim under this Condition, you must provide Cleanifiq with the inspection findings and photographic or video evidence identifying the areas requiring further cleaning, in accordance with Condition 9.3.

9.9.4 This protection does not apply to any areas, appliances, or levels of service that the Service Provider identified as requiring additional work and raised through an additional payment request in accordance with Condition 5.8, where that request was rejected by you or allowed to expire. In such circumstances, you shall be liable for any additional charges and rectification costs associated with those specific items.

9.9.5 The dispute resolution process set out in Condition 9.8 shall apply, including the assignment of an alternative Service Provider if the original Service Provider fails to rectify within the required timeframe, or such other timeframe as may be agreed directly between you and the Service Provider.

9.10 End of Tenancy Cleaning — Keeping Your Landlord or Letting Agency Informed

9.10.1 When booking an End of Tenancy, move-in or move-out cleaning Task, you may tell us who manages your tenancy, either by selecting a letting agency from the list shown or by providing your landlord's or letting agent's contact details. Providing these details is optional, but it allows us to make your guarantee work harder for you, as described below.

9.10.2 By providing these details, you authorise us to contact your landlord or letting agency in connection with your booking, for two purposes only:

• (a) To confirm your guarantee. We may let them know that the property has been professionally cleaned through Cleanifiq and that the work is covered by our 7-day re-clean guarantee (Condition 9.9), so that if their inspection identifies anything needing attention, they can raise it with us directly and we will put it right at no cost to you. This is designed to help your check-out inspection and the return of your deposit go smoothly.
• (b) To confirm what the guarantee covers. Where the Service Provider identified additional areas needing attention on arrival and these were not included in the final scope of the booking (for example, where an additional payment request under Condition 5.8 was declined or expired), we may inform your landlord or letting agency that the guarantee applies to the booked scope of work, and that certain areas identified at the property fall outside it. This ensures they contact us first with any concerns and understand what the guarantee does and does not cover.

9.10.3 In any such communication we share only what is needed for the purposes above: your name, the property address, the type and date of the service, the guarantee status, and the scope of work covered. We never share your payment details, prices paid, or any other personal information. Any personal data is handled in accordance with our privacy policy (Condition 10).

9.10.4 You may withdraw this authorisation at any time by contacting us at contact@cleanifiq.com, and we will not send any further communications to your landlord or letting agency after your withdrawal takes effect.

9.11 Cancellation Reviews: Where a confirmed booking or a booked in-person visit is cancelled, the party who did not cancel may leave a review relating to that cancellation. The party who cancelled may not review the other party in respect of that booking.

10.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

10.2 Our privacy policy is available here.

11.1 The Platform and all intellectual property rights in it including but not limited to any content which is uploaded by you into a Profile are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

11.2 Nothing in these Terms grants you any legal rights in the Platform other than as necessary to enable you to access the Platform. You agree not to adjust or try to circumvent or delete any notices contained on the Platform (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Platform.

12.1 While we try to make sure that the Platform is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any data or any other information that you regard as confidential, personally or commercially sensitive or valuable ("Unwanted Submissions"). While we value your feedback, you agree not to submit any Unwanted Submissions.

12.2 If you do provide any Unwanted Submissions we may use them in any way we see fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, personally commercially sensitive or valuable because we do not monitor the Platform to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

• 13.1.1 losses that were not foreseeable to you and us when these Terms were formed or were not caused by any breach on our part;
• 13.1.2 business losses; and
• 13.1.3 losses to non-consumers.

13.2 Nothing in these Terms affects your statutory rights as a consumer.

We may change these terms and conditions by posting the revised version on the Platform at least 14 days before they become effective, and, for changes that significantly affect you, we will also notify you by email with a plain-English summary of what is changing. Please check the Platform from time to time. If you do not accept a change, you may stop using the Platform and close your account before the effective date. You will be bound by the revised terms and conditions if you continue to use the Platform or the services following the effective date shown.

15.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with Scottish law and the courts of Scotland shall have non-exclusive jurisdiction to settle any such dispute or claim.

15.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.

The referral program is a promotion offered by Cleanifiq where customers can receive 5% cashback of the booking amount made by a friend or family member they referred to Cleanifiq. The referred friend or family member must make a first-time booking through the referrer's unique referral link.