Last updated: January 2026
1.1 These Terms explain how you may use this Platform (the "Platform") which is available for download free of charge. They apply to the use of services provided by Cleanifiq Ltd, a company incorporated in Scotland under number SC684576 and having its registered office at 1119 Cathcart Road, Glasgow, G42 9BD ("we", "us" or "our") through the Platform.
1.2 Someone who uses the services available through the Platform (the "Services") is referred to as a "User", "you" or "your" and will be using the Services either as a Customer or as a Service Provider.
1.3 A Customer is a User who has registered with a Customer account on the Platform and/or our website at www.cleanifiq.com
1.4 A Service Provider is a User who has registered with a Service Provider account on the Platform to provide services including, but not limited to, cleaning services, handyman services, gas engineering, plumbing, electrical work, and other trade services as may be offered through the Platform from time to time.
Important: By registering with the Platform as a Customer or a Service Provider or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5 You should read these Terms carefully before using the Platform.
1.6 By registering with the Platform as a Customer or a Service Provider or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them and you are deemed to accept and be bound by any further messages and information provided by us in relation to the Services.
1.7 If you do not agree with or accept any of these Terms, you should stop using the Platform immediately.
1.8 If you have any questions about the Platform, please contact us by:
2.1 You agree that you are solely responsible for:
2.2 The Platform is intended for use only by those who can access it from within the UK. If you choose to access the Platform from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
2.3 We seek to make the Platform as accessible as possible. If you have any difficulties using the Platform, please contact us at contact@cleanifiq.com
2.4 We may prevent or suspend your access to the Platform if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
3.1 The purpose of the Platform is to act as a means of allowing Customers to advertise their service requirements (the "Task" or "Tasks") to Service Providers, to provide a platform to allow Service Providers to view the Tasks and to provide Customers with a means of selecting a Service Provider and engaging with them to carry out the Task. Services available through the Platform include, but are not limited to, cleaning services, handyman services, gas engineering, plumbing, electrical work, and other trade services.
3.2 Our role is limited to facilitating the Service Provider and the Customer agreeing terms upon which the Service Provider is appointed to carry out the Task. Other than accepting payment of the Charge (as defined below) on behalf of the Service Provider which we shall deal with in accordance with Condition 6, we have no further role or responsibilities and in particular it is drawn to the attention of Users that:
Your Protection: While we verify Service Provider identities, insurance, and qualifications where required, you should always satisfy yourself as to the suitability of any Service Provider before booking. We hold your payment securely and only release it to the Service Provider after the Task is completed satisfactorily.
4.1 Users are responsible for all information they post or upload to the Platform, for the content of their Profiles and for their own security in connection with our services, both online and offline.
4.2 When registering to use the Platform, Users will be required to complete a questionnaire (the "Questionnaire") giving details of (a) in the case of a Service Provider their experience, location, availability, relevant qualifications, prices, type of services offered (such as cleaning, handyman, gas engineering, plumbing, electrical work, or other trades), warranty period offered, and type of Task which would be of interest to them and (b) in the case of a Customer, their location and requirements. This information will be used to match the Service Provider with a Task.
4.3 All Users will then create a profile, either a Service Provider Profile ("Service Provider Profile") or a Customer Profile ("Customer Profile") (together the "Profiles"). A Service Provider Profile will include information which is made available to Customers, and a Customer Profile will include information which is made available to Service Providers. Certain information will only be made available to us to allow us to provide the Services ("Private Profile"). By uploading such information Users consent to our using it to provide services through the Platform and acknowledge and agree that the contents of their Profiles, but not their Private Profile, will be made available to other Users.
Note: Users warrant and confirm that all content in their Profiles is accurate and not misleading. We reserve the right to suspend and/or terminate a User's profile if we consider any content to be inaccurate or misleading.
4.4 Users must exercise their own judgement regarding the accuracy of information provided on the Platform. We cannot guarantee that all of the content on the Platform is complete, accurate or up-to-date.
4.5 Users are responsible for all use made of their account. When registering to use the Platform, Users will be required to set up a password for their account. Users are responsible for all transactions or use made of their account through their password. You should contact us immediately if you believe unauthorised use has been made of your account.
4.6 If, in our opinion (which need not be reasonable), any User fails to comply with these terms and conditions or makes inappropriate use of the Platform, we may immediately suspend or terminate their account, Profile and/or access to the Platform.
5.1 When a Customer wishes to advertise a Task on the Platform, they will create an entry for the Task setting out its general description, location, and whether it is for a fixed price or hourly rate. We reserve the right to reject any Task if it does not meet the requirements for advertisement, including but not limited to, any aspect which makes the Task, in our opinion, unsuitable to list on the Platform.
5.2 A Match may be created as follows:
5.3 The terms which a Customer and Service Provider may then agree as to the basis upon which the Service Provider will perform the Task is between the Customer and the Service Provider and such terms will be binding.
5.4 Our role is only to facilitate a Match. Once a Match occurs, Service Providers and Customers will communicate directly via the messaging system and carry out their own discussions and negotiations. Service Providers must satisfy themselves as to the scope and requirements of any Task. No warranty is given nor is to be implied regarding the Task or the Customer, or any information relating to them. We reserve the right to change any details or arrangements in respect of a Task, made at the request of the Service Providers and/or Customers.
5.5 Customers and Service Providers must use their own judgment about the scope and requirements of any Task detailed on the Platform. Customers are responsible for checking the credentials, expertise, location, qualifications, accuracy, and conditions of any Service Provider with whom they communicate.
Equipment Requirements:
- Fixed Price Tasks (Cleaning): Service Providers must provide their own professional cleaning equipment, cleaning solutions, a 3-step ladder, and an extension pole.
- Hourly Tasks (Cleaning): No equipment or cleaning solutions are provided by the Service Provider. These must be supplied by the Customer.
- Handyman, Trade and Other Services (including gas engineering, plumbing, electrical work): Service Providers must have professional equipment appropriate to the services they offer and hold any required certifications for their trade.
5.6 Equipment and Cleaning Solutions for Fixed Price Tasks: For fixed price cleaning tasks, Service Providers must provide their own professional cleaning equipment, cleaning solutions, a 3-step ladder, and an extension pole. If a Service Provider finds that something does not match your description for a fixed price Task, they are obliged to notify you and raise an additional payment request through our system. This request should include a description of what needs to be done and the extra price according to the Service Provider's price list. Conversely, if the Service Provider finds that certain items selected by you do not exist or do not need to be serviced (for example, you selected a fridge but there is no fridge in the property), the Service Provider must notify you and should not charge for such items.
5.7 Equipment and Cleaning Solutions for Hourly Tasks: For hourly cleaning tasks, no equipment or cleaning solutions are provided by the Service Provider. These must be supplied by you.
5.8 Additional Payment Requests: Even if you indicate you do not want to pay extra and are satisfied with your original selection, the Service Provider must still raise an additional payment request and allow you to reject it. If you reject the additional payment request or if it expires (it expires in 1 hour), the Service Provider has the right to complete only what was originally selected.
5.9 Additional Hours for Hourly Services: For hourly service tasks, you must select the number of hours required. If more hours are needed, the Service Provider can raise an additional payment request for the extra hours, provided they are available to do those hours.
6.1 No Registration Fee
We do not charge a fee for registering with the Platform. The total price for any booking will be displayed on the checkout page before you submit payment.
6.2 Deposit or Full Balance
When booking a Task, you have two payment options:
6.3 Paying the Remaining Balance (If Deposit Only is Paid)
Important Payment Deadline: If you pay only a deposit, remember to pay the remaining balance by 7:30 am on the service date. Failure to do so will result in the booking being cancelled and your deposit retained as a cancellation fee.
6.4 Holding and Releasing Funds
Your Money is Protected: We hold your payment securely and only release it to the Service Provider after your Task is completed. If there's a problem, we hold the funds while we investigate.
6.5 Cancellations and Refunds
If you cancel your booking (or it is deemed cancelled because you did not pay the balance by 7:30 am), the following cancellation policies apply:
Full refund; any Deposit or full payment is refunded in full with no deductions.
A payment processing fee of 1.69% to 5% (depending on payment method used) will be retained to cover merchant costs.
The remainder of your Deposit or full payment will be refunded.
Your Deposit is retained in full as a fee for reserving your slot.
If you had paid the full amount upfront, the portion equivalent to the Deposit will be retained for holding the slot, and the remainder (if any) will be refunded.
You owe either the Service Provider's minimum callout fee or the cost of the work carried out so far, whichever is greater.
This amount will be deducted from your Deposit or full payment, or charged additionally if what you have paid does not cover it.
6.6 Service Provider Cancellations
6.7 Access to Property and Utilities
It is your responsibility to ensure the Service Provider is given access to the property and to water, electricity, and drainage to carry out the Task. If you fail to provide such access or essential utilities, you may be deemed to have cancelled the Task, and the relevant cancellation fee under Clause 6.5 will apply.
7.1 This section applies to Tasks where the Service Provider is required to purchase materials on behalf of you as part of the service. This typically applies to handyman, trade, and other specialist services and does NOT apply to standard cleaning services.
How Materials Work: For jobs requiring materials (e.g., handyman work), you pay for materials upfront through the Platform. We hold this payment securely until the materials are delivered to your property and you confirm receipt. Only then do we release the payment to the Service Provider. This protects you from paying for materials that are never delivered.
7.2 When a Service Provider bids for a Task that requires materials, they must clearly specify:
7.3 Payment for materials:
7.4 Upon receiving confirmation that you have paid for materials, the Service Provider shall:
7.5 Ownership Transfer:
Important - Check Your Materials: You have 2 days to confirm that materials have been delivered correctly. If you don't respond within 2 days, we will assume the materials were delivered satisfactorily and release payment to the Service Provider. Please check promptly and report any issues within this timeframe.
7.6 Materials Disputes:
7.7 If You Change Your Mind:
7.8 Warranty for materials shall be subject to the manufacturer's warranty terms. The Service Provider is not liable for defects in materials beyond what is covered by manufacturer warranties, unless the Service Provider selected inappropriate or substandard materials for the Task.
8.1 This section applies to larger Tasks, typically handyman, trade, and other specialist services with a total value exceeding £1,500. Standard cleaning services are paid in full upon booking and do not use staged payments.
How Staged Payments Work: For larger projects, you may pay in phases rather than all upfront. You pay for materials plus the first phase before work starts. As each phase is completed and you confirm satisfaction, you pay for the next phase. This protects both you and the Service Provider on bigger jobs.
8.2 For larger Tasks, the Service Provider may structure the Task into multiple phases with staged payments. When proposing staged payments, the Service Provider must clearly specify in their bid:
Example - Kitchen Renovation:
A kitchen renovation might be structured as:
You pay £3,500 upfront (materials + Phase 1). When Phase 1 is done and you confirm, you pay £2,500 for Phase 2, and so on.
8.3 Payment handling for staged projects:
8.4 Phase completion and payment release:
8.5 The Service Provider shall not commence work on a subsequent phase until:
9.1 If you are dissatisfied with the way in which a Task is performed you must advise us within 48 hours or you will be deemed to accept it.
Dispute Notice: You must notify us within 48 hours if you're unhappy with a service, or it will be considered accepted. The sooner you report an issue, the easier it is to resolve.
9.2 Where a dispute arises in relation to the performance of a Task, at first instance you will give the Service Provider an opportunity to rectify the Task by again completing the Task or work disputed.
9.3 In relation to your dissatisfaction or dispute, you must provide video or photographic evidence of the whole or part of the Task in issue. Should you not provide such evidence, we reserve the right to close your dispute within 7 days of your notification of such dispute under 9.1 above.
9.4 Service Providers may take photographs or video evidence of a Task if amendment is to be made to the details, prior to the Task being undertaken.
9.5 Photos may be taken "before" and "after" any Task is carried out. If there is a dispute we may refer to such evidence. A Service Provider will not use such photos for any other purpose.
9.6 You agree that our decision on whether it is appropriate to provide a discount or refund (in whole or in part) to you is entirely at our discretion and our decision will be final and binding on both the Customer and the Service Provider.
9.7 In relation to a Service Provider's review and rating, we reserve the right to investigate, challenge and if considered appropriate, deny any review given.
9.8 Dispute Resolution Process:
10.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
10.2 Our privacy policy is available here.
11.1 The Platform and all intellectual property rights in it including but not limited to any content which is uploaded by you into a Profile are owned by us. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
11.2 Nothing in these Terms grants you any legal rights in the Platform other than as necessary to enable you to access the Platform. You agree not to adjust or try to circumvent or delete any notices contained on the Platform (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Platform.
12.1 While we try to make sure that the Platform is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any data or any other information that you regard as confidential, personally or commercially sensitive or valuable ("Unwanted Submissions"). While we value your feedback, you agree not to submit any Unwanted Submissions.
12.2 If you do provide any Unwanted Submissions we may use them in any way we see fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, personally commercially sensitive or valuable because we do not monitor the Platform to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
13.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
13.2 Nothing in these Terms affects your statutory rights as a consumer.
We may change these terms and conditions by posting the revised version on the Platform at least 14 days before they become effective. Please check the Platform from time to time. You will be bound by the revised terms and conditions if you continue to use the Platform or the services following the effective date shown.
15.1 These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with Scottish law and the courts of Scotland shall have non-exclusive jurisdiction to settle any such dispute or claim.
15.2 If any clause or any part of these terms and conditions is found to be unenforceable in law, the other terms and conditions will remain in force.
The referral program is a promotion offered by Cleanifiq where customers can receive 5% cashback of the booking amount made by a friend or family member they referred to Cleanifiq. The referred friend or family member must make a first-time booking through the referrer's unique referral link.
If you have any questions about these terms, please contact us at contact@cleanifiq.com or +44 0141 488 0088